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How Technology is Changing Business Communications Today

Never before have we had access to the wealth of knowledge that we have now. The only problem is the danger of drowning under a mountain of data. As companies get better at gathering information, sorting through it all and feeding it back to those who need it, has become increasingly challenging. Technology may have created the problem of all this data in the first place, but technology is now doing a good job at coming up with ways for companies to communicate more effectively and make use of the data boom.

90% of all the data in the world has been generated over the last two years. $3 Billion - The amount facebook offered for snapchat - an APP where messages are deleted after 10 seconds. From Letters, to email , to Snapchat - The fact that Facebook would offer this amount tells us something about where communications may be going. Of course, Snapchat is an extreme example that may seem irrelevant to business needs at the moment, but it provides a glimpse into a possible future. This is because business communication tends to trail after personal communication. 2. While most of us no longer feel the same level of excitement as Meg Ryan did in “You’ve Got Mail” when checking our inboxes every morning, tapping into Twitter or Facebook still feels fresh. This is partly because the information there isn’t stagnant - it “flows” by so we can dip in and out as relevant, rather than dealing with a clogged-up email inbox. NOTHING CAN REPLACE EMAIL WHEN IT COMES TO SENDING IMPORTANT OR PERSONAL DOCUMENTS, BUT IT IS IN DIRE NEED OF AN OVERHAUL BECAUSE WE USE IT TOO MUCH... 20 hours per week are spent writing emails. Technology companies are hard at work to come up with better ways of dealing with project communication, and social technologies are the main sources for inspiration. Social media is clearly something we enjoy using - it took Facebook one year to reach 50 million users, and Twitter took just nine months. In comparison, internet service providers took three years to sign up that many people, while commercial TV took 13 years. Crowdsourcing Solutions. Kaggle is an example of a company that’s drawn inspiration from social technology, in this case crowdsourcing, to help businesses solve problems. Kaggle invites businesses to seek solutions to their problems from the brightest minds, regardless of where they are in the world. Kaggle claims its unorthodox approach tends to provide solutions that outperforms companies' in-house efforts, and often the best answers will come from unpredictable candidates. A Quicker Face-to-face Meeting. For a quick face-to-face moment,  Skype, Viber and FaceTime have been revolutionary for communication, not just with our families but also with our colleagues. High definition video conferencing has become commonplace and the technology focus is now shifting to improving sharing tools, so that people can look at documents and information together, wherever they are in the world. Saving time... ExpertLabs-application MindMeld is an “anticipatory computing engine” application that runs in the background to pick up cues from the conversation taking place around it, offering users access to information before they have to ask, saving them time searching the web. They can share links and information with others and see relevant information without breaking the flow to stop and find something.

Knowledge workers spend 19% of their average workday searching for and gathering information. "(anticipatory computing) is going to get good enough in certain areas that we're going to wonder how we ever lived without it." - Tim Tuttle, CEO of Expertlabs.

With more information to work with, technology has to evolve to keep businesses efficient at handling all this data. Evolving and working with smart, predictive and socially inspired technologies will help modern business stay on top of their communications.

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